Terms & Conditions

TERMS & CONDITIONS

Seeing as this is our online home, when you place an order from this website you’re agreeing to our Terms and Conditions. 

Registered Address, for any returns:

????

GST #: ???

We spend many long hours to ensure that this is the best possible website we can give our customers. Things don’t always go to plan, but we promise to jump on any problems and try to sort them straight away. So, if you spot anything amiss,  please buzz us at hello@whenuahoney.co.nz , so we can sort it out as pronto as possible.

ORDERING

By saving your details for next time, you can make it easier to reorder in future. So we give you the option to register and create an account.

Very occasionally, if the ordering technology fails us or we make a genuine mistake, your order may be unsuccessful. While we can’t be held liable for this, we’ll bend over backwards to sort it out for you quick smart.

Once your order has been accepted, you pay the total at the end of the checkout process.  We only accept credit or debit cards, PayPal, WePay in the name of the customer placing the order. Once you’ve placed an order, you’ll get a confirmation email within 24 hours, and then another one within a further 24 hours, once your order has been dispatched, so you can track your parcel. 

AVAILABILITY

Very rarely, we might run out of the product you want, between you ordering and us despatching. If that happens, we’ll be in touch to offer an alternative product or a refund.

PAYMENT INFORMATION

We accept Visa, MasterCard, PayPal, ???

PRICES

The prices on our website are in New Zealand dollars and include GST (that’s goods and services tax).

CANCELLING ORDERS AND RETURNS

We believe you have the right to choose between a refund, exchange or a credit note if our goods are faulty, have been wrongly described, are different from the sample shown to you or don’t do what they’re supposed to.

We stand behind our products and their quality so if you’re less than thrilled about the honey you have bought from us, please contact us within 30 days of purchase via email: hello@whenuahoney.co.nz.  We’ll happily refund the price once you have returned the honey as set out below.

If you are returning your order to us, please repack it safely and post it back within 30 days of receiving it. And please include a note to tell us why you’re sending it back. We’ll refund you within 7 days of receiving it. If you’re cancelling your order because you’ve changed your mind, you’ll need to pay the costs of returning the honey to us (if they’ve already been dispatched). If the products you receive are damaged or faulty or do not match the description, you can choose an exchange or a full refund, once we’ve received the returned products, and we’ll pay any additional postage costs.

DAMAGED PARCELS

Please forgive us if you receive a damaged parcel or it doesn’t match the description of what you ordered. We’ll also happily refund or replace your item(s), and pick up the tab for the return courier or mail charges.

Below are some good reasons for returning your order. Please help us by emailing hello@whenuahoney.co.nz with a snapshot of the issue.

  • Glass jar damaged or broken on arrival
  • Honey does not meet your expectations – a quality issue with the product
  • We’ve got it wrong and your product differs from the order you placed
  • The seal of the tamper proof label was broken when you received it

PRIVACY AND PERSONAL DATA

Your personal info is only used for processing and invoicing your order. If you’d like to be kept up to date with all the new exciting Whenua Honey news, opt in for our newsletter via our Facebook page, on this website or emailing hello@whenuahoney.co.nz

GST QUERIES

Delivery costs will be added to your order and the final total will include GST calculated on your products and the cost of delivery. For all orders being delivered to an address in New Zealand, your final total will include GST at 15%. For orders delivered to outside New Zealand, GST will be deducted from your total payment during the final stage of the checkout process.

AMENDMENTS

We have the right to amend these Terms and Conditions from time to time, effective as soon as they’re placed here.  By continuing to use this site you’re agreeing to be bound by the amended Terms and Conditions. Such amendments may include replacing these Terms and Conditions with entirely new Terms and Conditions. (Although that sounds like rather a lot of work.)