SHIPPING
In New Zealand we have overnight shipping to most places so it should be there within 48 hours (some rural addresses could take longer). International Orders should arrive at your door within 7-10 working days. email us: laney@whenuahoney.co.nz
NZ: 1-2 working days
AUS: 3-6 working days
UNITED STATES: 7-10 working days
REST OF THE WORLD: 7-10 working days
CUSTOMS DUTY & SALES TAXES
Please note on some occasions customs services inspect parcels which may result in duty and sales tax being applied. We at Whenua Honey have no control over this and unfortunately, it remains the responsibility of the individual customer.
TRACKING
We’ll email you when we ship, detailing who we’ve shipped with and your unique tracking number. If your honey isn’t with you within the estimated shipping time, click on the link in your email notification, email laney@whenuahoney.co.nz and we’ll chase it up.
DELIVERY COMPANY
We use NZ Post for both domestic and international courier, as well as DHL Express. Please dont send your order to a PO Box as Couriers won’t deliver to it, so you’ll need to tell us your physical address when you place an order, your email and a contact number in case the driver needs to call you.
